Shipping & Returns

Important Information
If you would like to place an order from outside the UK please drop us an email and we can arrange it for you. 
studio@kaelyrussell.com

 

Shipping Times

All orders that are currently in stock will be dispatched within 3 working days.

For made to order items there will be a lead time of 2-3 weeks however if you need your garment/s by a certain date just drop us an email before you place the order to see whether it is possible.

Our hours of operation are Monday - Friday from 8:00am - 6pm.

All orders and emails sent on the weekend will be shipped/responded to the following business day.


Shipping Costs

We send everything by Royal Mail 1st class.

UK:
Flat rate £5.50 on all orders under £150 
Free UK shipping on orders over £150

Returns

Returns will only be accepted on unworn garments that are returned within 14 days of delivery. All garments must be returned as received with original packaging.

We can not accept responsibility for items that are lost or damaged in the mail. We would recommend using recorded delivery. The cost of returning the goods is the responsibility of the buyer. 


Please add a note with your name and the reason you would like to return your garment/garments inside the package and return to:

17 Whiteley Avenue, Follaton, Totnes TQ9 5FQ


Terms:
Any information that we hold on you is in accordance with the Data Protection Act 1998. We will not pass your details to any other business.